We at Aparnaa are committed to providing you with high-quality ethnic wear and fabrics. We take pride in our products and each item is thoroughly inspected for quality before dispatch. Every product is packed with love and care to ensure it reaches you in pristine condition. We understand that there may be instances where you need to return a product or request a refund. Please read our policy below to understand our terms and conditions for returns and refunds.
Eligibility for Returns and Refunds
- Returns and exchanges are only possible within 48 hours of receiving the product.
- To be eligible for a return or refund, the item must be in its original condition, with all tags and packaging intact.
- Fabrics are not eligible for return unless there is a defect as they are cut as per the customers requirement
Custom-made or personalized items may not be eligible for returns or refunds unless they are damaged or defective.
Refunds will be provided in the form of store credit, which can be used for future purchases on our website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We may request photos or additional information to assess the issue. Once verified, we will offer you a replacement, exchange, or a store credit refund, including shipping costs.
If you wish to return a non-defective item for any reason other than damage or defect, you may still raise a return request. Once we receive the item and verify its condition, we will issue a store credit refund for the purchase price, excluding return shipping costs.
Return / Exchange Process:
- To raise a return / exchange request, please email email@example.com with the reason and relevant picures.
- Once the request is approved, please courier the product back to us with the original tags and packing.
- After receiving the product and proper inspection, we will confirm the refund/ exchange.
- Refunds in the form of store credit will be processed within 3 business days after receiving the returned item.
- Store credit refunds will be added to your account and can be used for future purchases.
If you wish to cancel your order, please contact us as soon as possible. We will do our best to accommodate your request if the order has not been shipped. If the order has already been shipped, you may need to follow our return process.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at firstname.lastname@example.org.
Changes to this Policy
Aparnaa reserves the right to modify or update this refund policy at any time. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.By making a purchase from aparnaa.com, you agree to and accept the terms of this refund policy.