Aparnaa Returns & Refunds Policy
At Aparnaa, we take pride in offering premium ethnic wear and fabrics. Each product is carefully checked and packed with love before shipping, ensuring it reaches you in perfect condition.
Since every piece is created and handled with great care, we follow a strict No Refund / No Return policy. Please review the terms below before placing your order.
General Policy
We follow a NO Return Policy.
No Refunds / Returns: We do not accept returns or issue refunds once an order is placed.
Fabrics: Fabrics are cut to order and are strictly non-returnable and non-exchangeable. An exchange will only be considered if the delivered fabric is defective or not what was ordered. Exchanges are available within 48 hours of delivery for defect issues only.
Items must be in their original condition, unworn and unwashed, with all tags and packaging intact.
Damaged or Incorrect Items: In the rare case that you receive a defective or incorrect product, you must notify us within 48 hours of delivery with photos and your order number. Once verified, we will arrange for a replacement or issue a store credit in the form of a coupon code (valid for 3 months).
Partial COD Orders (Important)
If you place a Partial COD order and then refuse to accept the delivery, the parcel will be returned to us.
In such cases, logistics charges of ₹200 each way (₹400 total for to-and-fro shipping) will be deducted.
The remaining balance will be refunded only as a coupon code (store credit) that can be used for future purchases on our website.
No refund will be issued through bank transfer, UPI, or any other payment mode.
Order Cancellations
Orders can only be cancelled if they have not yet been shipped.
Once dispatched, the order cannot be cancelled and will follow the above policy.
Contact Us
For any questions or assistance, please email us at support@aparnaa.com
Policy Updates
Aparnaa reserves the right to update or modify this policy at any time. By placing an order with aparnaa.com, you agree to the terms outlined above.